Warranty Information

Adaptive Mobility Systems, Inc., doing business as MAXVAN LLC (“MAXVAN”), is the manufacturer and warrantor of MAXVAN motorhome conversions.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Warranty Period

The warranty period begins on the date of first retail delivery to the original purchaser.

Unless otherwise stated, the warranty period lasts for two (2) years or 24,000 miles, whichever occurs first.

Warranty Effective Date & Revisions

Effective Date

Warranty Effective Date: July 30, 2026

This Limited Conversion Warranty applies to eligible vehicles delivered to the original retail purchaser on or after the effective date shown above.

Warranty Revisions

MAXVAN reserves the right to revise, modify, or discontinue this Limited Conversion Warranty at any time. Such revisions shall apply only to vehicles sold after the effective date of the revision and shall not affect warranty coverage already in effect for vehicles previously sold.

Limited Conversion Warranty

Coverage

MAXVAN warrants to the original retail purchaser that conversion components manufactured and installed by MAXVAN will be free from defects in materials and workmanship during the warranty period.

Structural metal fabrication installed as part of the conversion is warranted against perforation or loss of structural integrity resulting from rust-through corrosion, subject to the conditions outlined in this warranty.

A defect in workmanship means a condition resulting directly from errors in the manufacture, assembly, fabrication, or installation of conversion components by MAXVAN.

Minor cosmetic variations in paint, fabrics, wood grain, laminates, finishes, plastics, upholstery materials, panel alignment, and other appearance-related characteristics are normal manufacturing variations and are not considered defects in materials or workmanship.

Body paintwork is warranted solely against defects in adhesion for a period of ninety (90) days from the date of first retail delivery.

Components manufactured by third parties and covered by their own manufacturer warranties are excluded from this Limited Conversion Warranty and may be covered separately by the applicable component manufacturer.

Remedy

MAXVAN agrees to repair or replace any covered component determined by MAXVAN to be defective during the applicable warranty period.

It is the customer’s responsibility to understand and follow the warranty procedures established by MAXVAN.

Warranty Coverage Conditions

Corrosion Warranty Requirements

If the vehicle is operated in areas where salt, sand, or other corrosive materials are regularly used on roadways, MAXVAN strongly recommends additional undercoating protection using Ziebart® or an equivalent product.

The vehicle must be inspected according to the maintenance requirements described in this manual as a condition of corrosion warranty coverage.

Owner Responsibilities

The owner is responsible for maintaining records demonstrating compliance with the inspection and maintenance requirements described in the motorhome’s manual.

The owner is responsible for taking reasonable steps to prevent additional damage after a defect or failure is discovered.

Warranty Coverage Limitations

Excluded Vehicle Systems

This warranty does not apply to any part not modified as part of the MAXVAN conversion process or any condition that existed before conversion.

This warranty does not cover components covered by the original vehicle manufacturer, including but not limited to:

• Vehicle frame
• Engine
• Transmission
• Transaxle
• Restraint systems, including seat belts and air bags
• Brakes
• Battery
• Factory heating and air conditioning systems
• Tires
• Ignition systems
• Power sliding doors
• Power rear hatch
• Electronics
• Computer systems

If a factory component is subject to a manufacturer recall, this warranty does not cover additional labor required as a result of the conversion.

This warranty is not intended to replace or substitute any original manufacturer warranty.

Excluded Causes of Damage

This warranty does not apply to failures resulting from:

• Misuse
• Neglect
• Improper maintenance
• Abuse
• Accidents

Repairs, modifications, or alterations performed without prior authorization from MAXVAN may void coverage for the affected component and any resulting damage.

Damage caused by failure to maintain seals, caulking, weatherstripping, windows, doors, roof penetrations, or other owner-maintained components, including resulting water intrusion damage, is not covered.

Damage caused by operation of the vehicle in excess of published GVWR, GAWR, or cargo carrying capacity ratings is not covered.

Damage arising from commercial use, rental use, fleet use, off-road use, racing, emergency service use, or other abnormal use is not covered. MAXVAN reserves the right to deny warranty coverage when such use contributes to the claimed failure.

Cosmetic Limitations

This warranty does not cover:

• Normal wear and tear
• Cosmetic deterioration
• Fading
• Scratches
• Dents
• Fabric wear
• Seal wear
• Routine maintenance
• Adjustments

This warranty does not cover cosmetic concerns that do not affect the function, safety, structural integrity, weather resistance, or intended operation of the vehicle or component.

Examples include:

• Color variation
• Paint matching
• Gloss variation
• Texture variation
• Wood grain variation
• Material pattern variation
• Upholstery variation
• Panel alignment variations within manufacturing tolerances
• Normal aging or weathering of materials

Exact matching of paint, finishes, fabrics, laminates, wood products, plastics, upholstery, and other appearance-related materials cannot be guaranteed.

MAXVAN’s warranty obligation is limited to the repair or replacement of the defective component. Matching or replacement of surrounding non-defective components for cosmetic consistency is not covered.

Limitation of Liability

To the fullest extent permitted by applicable law, MAXVAN shall not be liable for incidental, consequential, special, indirect, or punitive damages arising from any defect in materials or workmanship.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

Implied Warranties

To the fullest extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the term of this Limited Conversion Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Warranty Repair Authorization

Pre-Authorization Requirement

MAXVAN reserves the right to inspect the vehicle, review repair estimates, and approve repair methods prior to authorizing warranty work.

Except in the case of emergency repairs necessary to prevent further damage or ensure vehicle safety, repair estimates must be submitted to and approved by MAXVAN prior to repair.

Failure to obtain prior authorization may result in denial of reimbursement.

Emergency Repairs

Emergency repairs are repairs necessary to prevent imminent damage to the vehicle or to address a condition that renders the vehicle unsafe to operate.

Repair Cost Responsibility

MAXVAN shall be responsible only for reasonable and customary labor rates, repair costs, and replacement parts associated with an approved warranty claim.

MAXVAN reserves the right to:

• Provide replacement parts directly
• Specify the source of replacement parts
• Authorize alternative repair methods
• Review repair estimates before authorization

MAXVAN’s warranty obligation is limited to repairing or replacing the defective component.

Upgrades, modifications, redesigns, cosmetic improvements, or customer-requested enhancements are not covered under this warranty.

Warranty Transferability

This Limited Conversion Warranty automatically transfers to subsequent owners during the unexpired portion of the original warranty period.

Warranty Claims

If a warranty claim arises, be prepared to provide:

• Name
• Telephone number
• Vehicle Identification Number (VIN)
• Current vehicle mileage
• Description of the concern

Claim Procedure

1. Contact the MAXVAN Warranty Department at 1-844-240-8962.
2. Once warranty eligibility has been verified, a claim number will be assigned and an approved service provider may be recommended. If you wish to use your own repair facility, obtain approval from MAXVAN before repairs begin.
3. Bring the vehicle to the approved service provider for diagnosis and repair. Approved warranty repairs may be paid directly to the repair facility or reimbursed to the owner at the sole discretion of MAXVAN.